Skip to main content
The Self Checkout Supervisor manages the attendant station and the overall self-checkout (SCO) area — keeping lanes running and customers moving.

​
What you do

  • Manage the self-checkout attendant station.
  • Oversee the entire self-checkout area during your shift.
  • Step in remotely (or physically) to resolve issues at any SCO lane.
  • Pull reports and post them to the daily reports section.

​
Working the attendant station

Zoom in

Click the DRS logo to zoom into the screen if it’s too small to read.

Sign on

Click the Sign On button in the bottom right.

Enter credentials

Enter your given ID and PIN code.

You're in

You can now access the self-checkouts remotely.
You will still need to physically walk over to the SCOs sometimes — not everything can be done remotely.

​
Scenarios

You can cancel from either the attendant station or physically at the SCO.Attendant station
  1. Hover over the selected station.
  2. Click the Settings button.
  3. Click Cancel Transaction.
At the SCO machine (physical)
  1. Click Store Login on the screen.
  2. Enter your ID and PIN.
  3. Click Cancel Transaction.
Attendant station
  1. Click Settings.
  2. Click Close Lane.
At the SCO machine
  1. Log in with your ID and PIN.
  2. Click Close Lane.
Attendant station
  1. Click Settings.
  2. Click Void Item.
  3. Select the item.
At the SCO machine
  1. Log in with your ID and PIN.
  2. Click Void Item.
  3. Select the item.
Only available on the SCO machine — cannot be approved from the attendant station.
  1. Walk over and log in at the SCO machine.
  2. Click Approve.
Required for Associate and SCO Supervisor.
Only available on the SCO machine — not the attendant station.
  1. Log in at the SCO machine with your ID and PIN.
  2. Click Reports.
  3. Click the corresponding report.
  4. Copy the report and post it to the Daily Reports section on the server.
Keep an eye on the attendant station even when walking the floor — most issues can be resolved remotely faster than physically running to a lane.