Skip to main content
This guide walks you through your typical shift as a Associate — from opening a lane to handling FAQs.

​
Where you’ll be assigned

Clerks rotate between a few main stations during a shift:

Checkouts

Running a checkout lane and processing customer transactions.

Front entrance

Greeting customers, checking receipts, and keeping the entrance tidy.

Online order staff

Picking and preparing online orders for pickup or delivery.

Floor patrol

Patrolling the store to help customers find products and answer questions.

​
Opening your checkout lane

Turn on the lane

Walk up to a lane and click the Power switch attached to the table in front of your POS. The lane light will turn on, indicating your lane is ready for use.

Open the barrier

Click the protection barrier where customers go through to open your lane to customers.

​
POS software

When the screen shows Lane closed:

Store login

Click Store login on the sign-in interface.

Enter your PIN

Enter your PIN code and you’re ready to start.
Keep your PIN code private — every transaction is logged against the clerk who signed in.

​
How to scan items

Customer arrives

When the customer arrives at your lane, they will get a proximity prompt telling them to drop their items onto the conveyor belt.
Make sure the customer is holding the item they want to place before it goes on the belt.

Items scan automatically

As items are placed on the belt, they should automatically scan and move to the next item.

Manual scan fallback

If an item doesn’t auto-scan, scan it manually and place it in the bagging area.

Subtotal

Click Subtotal on the screen when all items are scanned.

Take payment

Click either General EFT (Card) or Cash, depending on how the customer wants to pay.

Receipt

Once the transaction completes, you’ll be prompted to print a receipt or skip it. Make your selection, and the customer can go.

Next customer

You’re ready to move on to the next customer!

​
FAQ

Open the sidebar on the right, click Void item, and select the item to remove it from the transaction.
Ask the customer to type the following in chat:
Then scan their clubcard. After that, repeat the same command for the customer:
Click Discounts, and select the desired Discount.
Only Use Employee Discounts For Employees. Check the Rank Tag above their Character to see if they are a Staff. Anyone impersonating Staff MUST be Reported to your Supervisor.
For more support or practice, attend trainings or contact your supervisor!