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The General Clerk is a front-line role focused on customer service, stocking, and supporting checkout operations.

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Overview

The General Clerk keeps the store running smoothly day-to-day — helping customers, keeping shelves full, and stepping in at checkout when needed.

Responsibilities

Core duties owned by every General Clerk.

Daily tasks

What a typical shift looks like on the floor.

What you get

Tools, access, and perks for the role.

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Responsibilities

Stock & presentation

Keep shelves stocked, faced, and rotated so products look great and stay fresh.

Store cleanliness

Maintain clean, safe, and organized aisles, displays, and back-of-house areas.

Customer service

Assist customers with product questions, recommendations, and store navigation.

Reporting

Flag inventory shortages, damaged goods, and safety issues to a supervisor.

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What they should be doing

Start of shift

Clock in, Head to Briefing Room, and review priority tasks with your supervisor.

On the floor

Greet customers, answer questions, and keep shelves stocked, faced, and clearly priced.

Proceed With Your Assigned Task

If you were assigned a task by your Supervisor, that task is TOP Priority.

End of shift

Tidy your zone, restock essentials, and report any issues before clocking out.

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What you get with this position

Clerk ID & PIN

Your personal clerk ID and PIN code for clocking in and authorizing actions.

Checkout access

Access to all standard checkout terminals across the store.

Employee discounts

Eligibility for staff discounts on eligible products in-store.
Keep your clerk ID and PIN private — they’re tied to every transaction you authorize.

HEADS UP!

Review your Chain Of Command (COC) If You Don’t Know Who Your Supervisor is!