> ## Documentation Index
> Fetch the complete documentation index at: https://www.rosupermarket.store/llms.txt
> Use this file to discover all available pages before exploring further.

# Associate Guide

> How to work checkouts, scan items, and handle common situations as a Associate.

<Note>
  This guide walks you through your typical shift as a Associate — from opening a lane to handling FAQs.
</Note>

## Where you'll be assigned

Clerks rotate between a few main stations during a shift:

<CardGroup cols={2}>
  <Card title="Checkouts" icon="cash-register">
    Running a checkout lane and processing customer transactions.
  </Card>

  <Card title="Front entrance" icon="door-open">
    Greeting customers, checking receipts, and keeping the entrance tidy.
  </Card>

  <Card title="Online order staff" icon="package">
    Picking and preparing online orders for pickup or delivery.
  </Card>

  <Card title="Floor patrol" icon="route">
    Patrolling the store to help customers find products and answer questions.
  </Card>
</CardGroup>

## Opening your checkout lane

<Steps>
  <Step title="Turn on the lane" icon="power">
    Walk up to a lane and click the **Power switch** attached to the table in front of your POS. The lane light will turn on, indicating your lane is ready for use.
  </Step>

  <Step title="Open the barrier" icon="door-open">
    Click the **protection barrier** where customers go through to open your lane to customers.
  </Step>
</Steps>

## POS software

When the screen shows **Lane closed**:

<Steps>
  <Step title="Store login" icon="log-in">
    Click **Store login** on the sign-in interface.
  </Step>

  <Step title="Enter your PIN" icon="key">
    Enter your **PIN code** and you're ready to start.
  </Step>
</Steps>

<Tip>
  Keep your PIN code private — every transaction is logged against the clerk who signed in.
</Tip>

## How to scan items

<Steps>
  <Step title="Customer arrives" icon="user">
    When the customer arrives at your lane, they will get a proximity prompt telling them to drop their items onto the conveyor belt.

    <Warning>
      Make sure the customer is **holding** the item they want to place before it goes on the belt.
    </Warning>
  </Step>

  <Step title="Items scan automatically" icon="scan-barcode">
    As items are placed on the belt, they should **automatically scan** and move to the next item.
  </Step>

  <Step title="Manual scan fallback" icon="barcode">
    If an item doesn't auto-scan, scan it manually and place it in the bagging area.
  </Step>

  <Step title="Subtotal" icon="calculator">
    Click **Subtotal** on the screen when all items are scanned.
  </Step>

  <Step title="Take payment" icon="credit-card">
    Click either **General EFT (Card)** or **Cash**, depending on how the customer wants to pay.
  </Step>

  <Step title="Receipt" icon="receipt">
    Once the transaction completes, you'll be prompted to print a receipt or skip it. Make your selection, and the customer can go.
  </Step>

  <Step title="Next customer" icon="arrow-right">
    You're ready to move on to the next customer!
  </Step>
</Steps>

## FAQ

<AccordionGroup>
  <Accordion title="What happens if the customer doesn't want an item anymore?" icon="circle-question">
    Open the **sidebar on the right**, click **Void item**, and select the item to remove it from the transaction.
  </Accordion>

  <Accordion title="What if they have a RoMarket Clubcard?" icon="id-card">
    Ask the customer to type the following in chat:

    ```text theme={null}
    ;handto [username] -- without the []
    ```

    Then scan their clubcard. After that, repeat the same command for the customer:

    ```text theme={null}
    ;handto [customerusername] -- without the []
    ```
  </Accordion>

  <Accordion title="What if they want to use a Discount?" icon="tag">
    Click **Discounts**, and select the desired Discount.

    <Warning>
      Only Use Employee Discounts For Employees. Check the Rank Tag above their Character to see if they are a Staff. Anyone impersonating Staff **MUST** be Reported to your **Supervisor**.
    </Warning>
  </Accordion>
</AccordionGroup>

<Info>
  For more support or practice, attend trainings or contact your supervisor!
</Info>